FAQs

You’ve got questions, and we’ve got answers. At Stoggles, we’re team transparency when it comes to our lenses (which are crystal clear) and how they work. Here, we’ll tackle some of your most pressing questions and help you get to know us a little better. 

If you have more questions, consider checking out our blog, The Public Eye. You’ll find information about Stoggles, as well as other vision and eye safety-related topics, in an easy-to-understand format that doesn’t leave you with a blank stare. 

General Questions

Non-Prescription
These orders leave our warehouse quickly, often the same day the order was placed. Please reach out to hello@stoggles.com, and we’ll do our best to pause the order. If the order was already shipped, please return your order for a refund after it arrives by visiting returns.stoggles.com

The team of opticians at Stoggles is powerful, but not so powerful we can control the weather or the mail (yet). Most orders for non-prescription Stoggles will be packaged and shipped within one to two days of your order. 

Prescription Stoggles are each made to order with your custom prescription lenses. Naturally, these take a little longer. You can expect to receive your prescription from Stoggles in 3 to 4 weeks. 

When your order leaves the warehouse, we’ll email you to let you know the most stylish, comfortable safety eyewear you’ve ever used is headed your way. We’re here to help you navigate any mail mishaps, too.

Please allow 3-4 extra days for the carrier to locate your package. Often, there is a delay on the carrier’s end. If the package never shows up, contact hello@stoggles.com within 14 business days and we’ll work together to resolve the missing package.

Stoggles are made to protect your eyes with a standard of safety that is accepted across numerous industries. The American National Standards Institute works with agencies like OSHA to develop a system of safety standards for personal protective equipment for eye protection. 

All Stoggles are ANSI Z87-2-2020 certified for impact resistance and feature top and side shields to protect against splashes, splatters, and debris. Each industry has its own level of PPE requirements. It’s important to check with your employer to determine the level of protective eyewear you need.

Stoggles are seriously durable, but we recommend this handy, anti-scratch folding case to protect them even longer. Stoggles are shipped in protective material so that they aren’t damaged during the shipping and handling process, but our folding cases are sold separately for those who prefer to keep their safety glasses in the compartment of their cars or on a lanyard. 

Every pair of Stoggles comes with a protective microfiber pouch, which is the best way to keep your Stoggles so fresh and so clean.

Stoggles are certified safety glasses that look and feel like regular glasses. Stoggles are worn by people working in healthcare, labs, construction, and lots of other places. We even have people who just wear them because they look cool. With Stoggles, you don’t need to compromise on style or safety, because we give you both! 

We believe that being comfortable in your eyewear shouldn’t be optional. So, we took the elements needed for high-quality protection (like impact resistance, anti-fog coating, polycarbonate lenses, UV protection, and blue light blocking technology) and wrapped them up in frames that are streamlined and easy on the eyes… literally.

During the COVID-19 pandemic in 2020, our co-founders realized a need for comfortable, stylish PPE eyewear in the healthcare industry and beyond. While we’ll always have a special place in our hearts for the healthcare heroes that gave us our start, Stoggles became an everyday fashion item beloved by scientists, construction workers, cyclists, onion choppers, and about people with 1000’s of other use cases that we never imaged.

All day, every day. Our eyewear features clear lenses and is also available in your custom prescription (no more wearing clear safety goggles over the glasses). Stoggles are so comfortable and attractive that you’ll forget you have them on.

Plus, because all Stoggles offer blue light-blocking technology, it’s a great idea to wear them while you’re working on the computer, watching an LED television, or using your smartphone.

We take protection seriously. Every pair of Stoggles is ANSI Z87.1-2020 certified, which means they’ve undergone coverage and impact testing to ensure they keep your eyes safe and sound.

Stoggles frames and lenses are made from impact resistant Polycarbonate, which won’t break or shatter under impact. Stoggles come with integrated top and side shields to provide 360 protection.

Our lenses shield your eyes from UV light and blue light and offer anti-fog protection that is unmatched by standard anti-fog safety glasses you’ll find from other retailers.

Because calling them Stylish Goggles is way less fun. Stoggles are a new type of safety eyewear that doesn’t compromise on protection, functionality, or style.

Through extensive testing, our proprietary anti-fog technology is proven to work better and longer than the competition. Unlike the others that spray on their anti-fog coatings, Stoggles lenses are dipped and UV cured onto the lens for superior performance.

If you’re able to avoid cleaning your lenses with water or harsh chemicals, you can expect the anti-fog coating to last about 2 years. If your job requires daily cleaning with IPA, you should expect to get about six months of optimal anti-fog performance.

Please refer to the below care section for information on how to keep your Stoggles clean and ensure the longevity of your protective anti-fog coating.

Blue Light is the highest energy light on the visible spectrum. Beyond Blue Light is Ultraviolet light, which we all know can be damaging to the eyes. Blue Light isn’t as bad as UV, but too much of this high-energy blue light may lead eye strain, fatigue, and can disrupt normal sleep patterns.

Some blue light exposure is natural and healthy, but with increased use of blue light emitting phones, screens, and fluorescent lights, some of us are may be getting too much. Stoggles are designed to block just the right amount of blue light, without any noticeable yellow tint or blue reflections.

With all of these factors in mind, Stoggles clear lenses block over 60% of the highest energy blue light wavelengths from 380-420nm, and about 25% of all blue-light (380-500nm). Additionally, our lenses block 99.9% of UV rays (light below 400nm).

Stoggles lenses are made of polycarbonate, which is a lightweight, impact-resistant, crystal-clear plastic.

US Domestic Shipping Policy

We offer Standard (FREE!) shipping and Express (+$10) shipping for all orders within the United States. Please allow 1-2 business days for processing before your order is shipped. You will receive an email confirmation once your order has been sent. Please note the transit time will increase slightly if you requested an address change after you placed your order.

Rx lenses are custom-made, therefore it takes a little longer to fulfill than a non-prescription order. Rx orders are shipped within 2-3 weeks from the order date. You will receive an email confirmation once your order has been sent.

International Shipping Policy

Click here to see what countries we ship to.

Please visit here to track your order and for more information.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Pro tip: we also provide an option to prepay duties and taxes in advance (using our express courier service), so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed. Any inspections and fees applied on imports are unfortunately beyond our control, should you decide not to prepay taxes during checkout.

We offer Standard Express (via DHL) shipping options depending on the destination country. We are unable to offer overnight delivery on international orders.

The exact available shipping options for your country will be presented during checkout.

Depending on the destination country and shipping method chosen, international orders can take between 4 to 21 business days to deliver.

Please allow 3-4 extra days for the carrier to locate your package. Oftentimes, there is a delay on the carrier’s end. If the package never shows up, contact hello@stoggles.comwithin 14 business days and we’ll work together to resolve the missing package.

Returns + Warranty Non-Rx

At Stoggles, we want you to be 100% happy with your eyewear. With our 30-Day Guarantee, you may return your Stoggles for a refund (excludes shipping fees) within 30 days of placing your order, no questions asked. Please visit our Returns Center for help with your return.

This policy does not apply to products bought through a retailer or other on-line stores. For retail returns or exchanges, please visit the retailer where you purchased the product.

All standard Stoggles come with a limited six-month Craftsmanship Warranty. If your Stoggles have a manufacturing defect or problem that should not occur with normal use, we will offer a one-time replacement at no cost to you. Products that naturally wear out from normal use are not a candidate for a warranty replacement or a refund.

Our Craftsmanship Warranty will consist of one replacement of your product at no charge within six months of your original delivery date. We aim to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

To fill out our warranty claim form, please visit: www.stoggles.com/pages/warranty

Repair or replacement shall be limited to the styles and colors of the Product that are available at the time of the repair or replacement. Any repaired or replaced product shall also remain subject to the original six-month warranty from the date of the original purchase, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

Yes! Email our Happiness Team at hello@stoggles.com to request a new label.

We don’t offer replacement parts, but we do offer a six-month warranty for standard Stoggles and a 1-year warranty for Rx Stoggles. You can find both forms on our FAQ page.

  • Items purchased during a Buy One Get One Free (“BOGO”) sale are viewed as a pair, one being the purchased item and the other being the free item.
  • If both items from a BOGO are returned for a refund at the same time, the full amount of the purchase (less original shipping cost) will be refunded to the original form of payment.
  • If only one item from a BOGO is returned for a refund, the cost of the original purchase (less original shipping cost) will be split equally between the two items.
  • Items from a BOGO are individually eligible to be returned for an exchange for any item that is of equal or lesser value than the original item’s full price. Any difference in full price between the original item(s) and the new item(s) will be refunded or charged to your original form of payment.

International Return Policy

We are happy to accept returns for merchandise purchased on Stoggles.com that has not been worn and in the original packaging within 45 days of the ship date. 

To start the returns process, please use our returns portal here to receive a return label for your order.

Please note that there is a $15.00 return fee and the shipping costs paid at the time of the order will not be refunded. Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the return paperwork.

Items returned without an authorized return label from our Happiness Team will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status

Please note that for international returns the return shipping and any reverse duties & taxes are the responsibility of the customer. Returns should be postmarked within 45 days of the order date. We also recommend insuring your package and contacting Stoggles Happiness Team (hello@stoggles.com) with the tracking number once shipped.

Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

Stoggles stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact our Happiness Team at hello@stoggles.com

Stoggles does not process exchanges on international gift orders.

  • Items purchased during a Buy One Get One Free (“BOGO”) sale are viewed as a pair, one being the purchased item and the other being the free item.
  • If both items from a BOGO are returned for a refund at the same time, the full amount of the purchase (less original shipping cost) will be refunded to the original form of payment.
  • If only one item from a BOGO is returned for a refund, the cost of the original purchase (less original shipping cost) will be split equally between the two items.
  • Items from a BOGO are individually eligible to be returned for an exchange for any item that is of equal or lesser value than the original item’s full price. Any difference in full price between the original item(s) and the new item(s) will be refunded or charged to your original form of payment.

Prescription (Rx) Changes + Returns + Warranty

At Stoggles we offer a 100% Worry-Free Rx Guarantee!

Our objective is to make sure every customer has a wonderful experience purchasing Rx Stoggles. You may exchange your Rx Stoggles for a one-time exchange at no cost for up to 30 days after delivery. We even provide free return shipping!

Please contact our Customer Happiness Team at hello@stoggles.com for help with your exchange.

All Rx Stoggles are custom-made to order, therefore, not eligible for refunds.

Rx Stoggles come with a one-year Rx Craftsmanship Warranty. If your Stoggles frame has an issue that is our fault such as a manufacturing defect or problem that should not occur with normal use, we will offer a one-time Frame Replacement at no cost to you. This covers any possible defect in the frame that can reasonably be attributed to the manufacturer’s responsibility and not a result of normal wear and tear, accidental damage from handling or improper use. The one-year warranty period begins once your original order has been delivered to your door.

Our Rx Craftsmanship Warranty will consist of a one-time replacement of your frame at no charge within one year of your original delivery date. We aim to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

The lenses must be kept and sent back in order for us to remount them into a new frame. If you’ve lost/tossed your Rx lenses, you will be responsible for ordering a new set of Rx lenses.

To fill out our Rx warranty claim form, please visit:

www.stoggles.com/pages/rx-warranty

Repair or replacement shall be limited to the styles and colors of the Product that are available at the time of the repair or replacement. Any repaired or replaced product shall also remain subject to the original one-year warranty from the date of the original purchase, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

Please package all Products carefully to avoid any further damage. Stoggles will not be held responsible for damage caused by improper shipping or non-receipt. Please allow 3-4 weeks for claims to be processed. Stoggles will pay for the cost to ship the repaired or replaced product to you.

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

International Rx Warranty

Rx Stoggles come with a one-year Rx Craftsmanship Warranty. If your Stoggles frame has an issue that is our fault such as a manufacturing defect or problem that should not occur with normal use, we will offer a one-time Frame Replacement at no cost to you. This covers any possible defect in the frame that can reasonably be attributed to the manufacturer’s responsibility and is not a result of normal wear and tear, accidental damage from handling, or improper use. The one-year warranty period begins once your original order has been delivered to your door.

Our Rx Craftsmanship Warranty will consist of a one-time replacement of your frame at no charge* within one year of your original delivery date. We aim to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

The lenses must be kept and sent back in order for us to remount them into a new frame. If you’ve lost/tossed your Rx lenses, you will be responsible for ordering a new set of Rx lenses. To fill out our Rx warranty claim form, please visit: www.stoggles.com/pages/rx-warranty

*Please note that there is a $15.00 warranty shipping fee. The shipping costs paid at the time of the original order will not be refunded.

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

At Stoggles we offer a 100% Worry-Free Rx Guarantee!

We aim to ensure every customer has a wonderful experience purchasing Rx Stoggles. You may exchange your Rx Stoggles for a one-time exchange at no cost* for up to 30 days after delivery. 

*Please note that there is a $15.00 exchange fee. The shipping costs paid at the time of the original order will not be refunded.

Please contact our Customer Happiness Team at hello@stoggles.com for help with your exchange.

All Rx Stoggles are custom-made to order, therefore, not eligible for refunds.

Prescription Lenses

We love the fact that all of our Rx Stoggles are made at a licensed lab facility located in the United States. These lab professionals are dedicated to making top-of-the-line Rx Stoggles. From time to time there may be a prescription that we cannot fill. In the unlikely event that our lab cannot make your prescription, we will immediately issue a full refund.

If you do not see your prescription powers as an option, then our lab will not be able to fulfill your prescription.

OD: This refers to the “right eye”

OS: This refers to the “left eye”

Sphere (SPH): This indicates how strong your lens correction needs to be. A plus (+) number means you need help seeing close-up, and a minus (-) number means you need help seeing far away.

Cylinder (CYL): This is your astigmatism correction.

ADD: This is included for wearers who need help for both distance and reading. If you have this, you will want to order progressive lenses.

Pupillary Distance (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible. Your eye doctor will usually measure your PD during an eye exam.

Always enter your "Far PD" for distance vision eyeglasses and enter your "Near PD" for your reading glasses only. For most people, the difference between Far PD and Near PD is about 2-3mm.

You can download a free app to measure your PD. EyeMeasure is a great one and it gives you results instantly (requires iOS 12.0 or later).

Segment Height, also known as Seg Height or SH, is the vertical measurement in millimeters from the bottom of the lens in your frames, to the beginning of the progressive addition on a progressive lens, or the top line of a lined bifocal. Segment height does not apply to Single Vision lenses. The determined Segment Height is specific to each frame and wearer.

The term "sphere" means that the correction for nearsightedness or farsightedness is "spherical," or equal in all meridians of the eye. Essentially this means correction for Astigmatism is not required for the prescription being considered so please leave this section blank.

It's a placeholder for the number zero, it means that you do not have distance or reading problems.

Yes! Just notate your prism details in the “Special Instructions for Seller” section of the order form and a Happiness Team member will add it to your order.

At Stoggles, we want you to be 100% happy. With our 30-Day Guarantee, you may update your prescription Stoggles within 30 days of receiving your order, no questions asked. Please contact the Happiness Team at hello@stoggles.com to help you process your new prescription.

No, all prescription orders are processed immediately after submission.

All Rx Stoggles are custom-made to order and are not eligible for refunds.

Your prescription must be current (not expired). It is highly recommended to get an eye exam every 2 years.

Adjusting to new glasses can take up to a week or in some cases, up to a month. If you have had a change in prescription and the difference is significant, the adjustment period may be a week or two, or even a little longer. If you’re having ongoing trouble with your pair, please contact us at hello@stoggles.com within 30 days of your delivery.

Lens Care

Our Standard lenses have an anti-fog coating on both the front and back of the lenses. This coating is UV cured onto the lens and should last up to 6 months with proper care. To maximize the lifespan of the coating, use only a dry microfiber cloth (like the material of the included pouch), to gently remove oil, fingerprints, and dirt from the lens. Fog will form around fingerprints, so make sure the lenses are clean for the best anti-fog results.

If you clean them with water, the coating will wear away after about 60 washes. If you clean them with alcohol or other chemical cleaners, the coating may wear away in as little as 5-10 cleanings.

You might be thinking to yourself “I work in a germy healthcare setting and I have to sanitize my glasses!” Here are a few suggestions:

1) Sanitize only the front side of the lenses. For most use cases, as long as you wear your mask underneath your Stoggles, the backside anti-fog coating is all that matters. Germs should hopefully be contacting only the front side of the lens, so consider only cleaning that side.

2) If you can’t avoid sanitizing the back, use cleaning drops or wipes to provide a temporary anti-fog coating. We sell Stoggles cleaning drops here. They work great at preventing fog for up to 6 hours, but if you’re cleaning them more frequently than that, you’ll need to re-apply after cleaning. Proper application is super important, so follow the instructions on the bottle.

3) Use a UV sanitizer. If you’re lucky enough to have access to one of these, it’s the best way to kill germs without damaging the coating.

Fit

The kid's size fits nicely on ages 7-14, and also on adults with smaller heads. The small size has an overall width of 127mm, a lens width of 47mm, and a bridge width of 19mm.

The medium size fits nicely on most adult heads. It has an overall width of 135mm, a lens width of 50mm, and a bridge width of 19mm.

Stoggles can be adjusted but should be done so with care to prevent breaking the frame. Check out this page to see how to safely adjust your frames.

Low Bridge Fit frames are crafted for those with low nose bridges (if the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones.

Is this a rhetorical question? Yes!

Stoggles are crafted from ultra-lightweight polycarbonate and feature a streamlined design with top and side shields that provides extreme comfort and top-level protection simultaneously. 

While some safety goggles and glasses can feel hot, tight, and even feature headbands that give you sweaty headaches, our eyewear wears as easily as your favorite sunglasses or eyeglasses. Even more comforting is knowing you look as good as you feel and not like a middle school lab student.

Rating/Certifications

Stoggles are ANSI Z87 certified.

Stoggles are Z87-rated.  Z87 is a standard published by the American National Standards Institute, which establishes performance requirements for protective eyewear in the workplace.  

Being Z87-rated, Stoggles provide excellent general protection from debris, particles, and foreign objects.

Most American workplaces who mandate safety eyewear use Z87 as their standard.

Insurance

Currently, we do not accept vision insurance, but we are happy to provide a receipt that can be used to get reimbursement from an eligible insurance company, please contact us at hello@stoggles.com

FSA/HSA
If you have a flexible spending account (FSA) or health savings account (HSA), you can also use it to purchase prescription glasses and prescription sunglasses—as long as your FSA or HSA account is affiliated with a major credit card.

Referrals

Yes, we do! Spread the word about Stoggles, the most stylish goggles on the market! Get $10 for every friend you refer. Click on this link to get started.

Gift Cards

To redeem a Gift Card that you purchased or received, please enter the code provided at checkout.

If you run into any issues, please contact customer service at hello@stoggles.com